Refund policy

Return & Refund
Solvey  allows easy return, replacement & refund of eligible products. Return window is 10 days so once the order is delivered, you can return within 10 days of receiving the orders.

How to place return requests:-
You can initiate return request either through the My Orders page or through customer chat Support. 6260559421

After reviewing your return request, we will send our courier Partner to pick up the Products delivered to you. This will take 3-4 business days.

After the returned Products are received by us, we will verify them against the claim and initiate replacement or refund accordingly.

After the return request is approved, it may take up to 7-14 business days for the credit to reflect in Your account. The actual time taken for refund or credit of the payment into your account depends on the mode by which the payment was made.

Cancellation-
Cancellation of orders can only be made at any time before you receive an intimation containing confirmation of your order. No cancellations will be accepted post such time and for any cancellation request received post such time, you will need to raise a return request after the order has been delivered.